Warranty on MeisterWerke parquet, cork and linoleum flooring

I. Warranty cover:

MeisterWerke Schulte GmbH, Zum Walde 16, 59602 Rüthen-Meiste, warrants, over and beyond statutory rights under § 437 of the German Civil Code (replacement, cancellation of contract, reduction of purchase price and compensation), a warranty under the following warranty conditions. Provided the product is properly used as intended in living areas, MeisterWerke warrants the correctness of the three-layer glued structure of the product. The warranty does not cover damage caused by incorrect handling and inappropriate use, especially loads and wear of the flooring not in accordance with the intended purpose, mechanical damage such as depressions and dents, optical faults such as joints, colour changes due to the effects of light or seasonal, climatic warping of individual planks. Also excluded is damage due to incorrect care, cleaning or maintenance of the surface and the surface coating, especially chemical damage and/or damage due to the effects of moisture. The warranty applies exclusively to products sold as perfect and to use in normal-wear, private living areas.

II. Warranty period:

The warranty period for the parquet products PC 350 is 30 years, for the parquet products PD 550, PD 450, PD 400 Cottage, PD 200, PS 400, PS 350, PS 300, PC 400  Style, PC 300 and PC 200 25 years, for the cork floor products KC 400 S and and linoleum floor LIC 400 S and LIB 400 S 10 years, after the appropriate date of purchase respectively.

III. Warranty conditions:

The flooring must have been fitted in accordance with the terms of sale and with the instructions accompanying the product, especially in accordance with the fitting instructions, in the permitted areas of use. In particular the instructions relating to checking moisture in the substrate and the instructions for installation over underfloor heating must be observed. The material must be checked for any material faults or damage before being fitted. Similarly, the flooring must be cared for and cleaned according to the care instructions supplied with the product. It should also be noted that the surface coating is a protective coating for the wear layer of wood, cork or linoleum underneath and is subject to normal wear. Therefore the warranty does not cover wearing down of this coating. When signs of wear appear, a specialist company must be engaged to expertly renew the surface in good time and to the extent necessary. Therefore the warranty does not cover damage resulting from incorrect installation, incorrect care or cleaning or a failure to expertly renew the surface coating in good time.

IV. Reporting a warranty claim:

Any complaint must be made in writing, enclosing the original invoice from the retailer, which serves as a certificate of warranty. If it is not possible to present the original retailer‘s invoice, any claim under the warranty is excluded. Following receipt of the claim, MeisterWerke must notify the customer within four weeks of whether a warranty claim has been acknowledged. If no notification is given within this period, the warranty claim is deemed to have been rejected. During this period, MeisterWerke or a third party employed by them must be granted access to the flooring which is the subject of the complaint on site in order to investigate whether the claim is justified.

V. Scope of the warranty:

When a warranty claim is acknowledged, MeisterWerke will repair the defective floor element or alternatively provide replacement material of the same quality – if at all possible from the same range – for the entire contiguous area in which the problem has occurred. The customer can collect the replacement material free of charge from the original sales outlet stated in the original invoice, excluding any further claims over and beyond this, including but not only claims to compensation for removal or fitting of the flooring, or to compensation for consequential damage that has occurred other than in the product supplied itself.

VI. Limitation of warranty:

The warranty period is not extended by a warranty claim. Claims under the warranty expire six months from the date of MeisterWerke‘s receipt of the customer‘s written complaint (see IV.), but no earlier than the expiry of the warranty period.

01/2012