Warranty for MeisterWerke lights, transformers, remote control receivers and handsets

I. Warranty cover:

MeisterWerke Schulte GmbH, Zum Walde 16, 59602 Rüthen-Meiste, warrants, over and beyond statutory rights under § 437 of the German Civil Code (replacement, cancellation of contract, reduction of purchase price and compensation), a warranty under the following warranty conditions. Provided the product is properly used as intended, MeisterWerke warrants the operability of the lights, transformers, emote control receivers and handsets. The warranty does not cover damage caused by incorrect handling and inappropriate use, especially the use of non-prescribed light bulbs as well as colour changes caused by light. Also excluded is damage due to incorrect installation in unsuitable materials as well as damage due to a failure to observe minimum distances from surfaces and objects. The warranty is valid exclusively for products sold as perfect.

II. Warranty period:

The warranty period for the products in the MeisterWerke lighting range (not including light bulbs) is 3 years, or 2 years for the LED light board with the LED downlight 5 watt and LED downlight Quadro 5 watt, starting from the date of purchase.

III. Warranty conditions:

The lighting components must have been fitted in the permitted areas of use according to the sales conditions and the instructions supplied with the product, especially according to DIN VDE 0100. In particular, the instructions relating to the nature of the substructure and the notes on installation in humid rooms must have been observed. The material must be checked for any material faults or damage before being fitted. Furthermore it should be noted that the lighting components may only be installed in materials approved for the MM symbol. The warranty does not apply to wear of light bulbs.

IV. Reporting a warranty claim:

Any complaint must be made in writing, enclosing the original invoice from the retailer, which serves as a certificate of warranty. If it is not possible to present the original retailer‘s invoice, any claim under the warranty is excluded. Following receipt of the claim, MeisterWerke must notify the customer within four weeks of whether a warranty claim has been acknowledged. If no notification is given within this period, the warranty claim is deemed to have been rejected. During this period, MeisterWerke or a third party employed by them must be granted access to the lighting components which are the subject of the complaint on site in order to investigate whether the claim is justified.

V. Scope of the warranty:

When a warranty claim is acknowledged, MeisterWerke will repair the defective light component or alternatively provide replacement material of the same quality – if at all possible from the same range – for the entire contiguous area in which the problem has occurred. The customer can collect the replacement material free of charge from the original sales outlet stated in the original invoice, excluding any further claims over and beyond this, including but not only claims to compensation for removal or fitting costs, or to compensation for consequential damage that has occurred other than in the product supplied itself.

VI. Limitation of warranty:

The warranty period is not extended by a warranty claim. Claims under the warranty expire six months from the date of MeisterWerke‘s receipt of the customer‘s written complaint (see IV.), but no earlier than the expiry of the warranty period.

01/2012