Warranty of wear resistance for MeisterWerke design, nadura, laminate and veneer flooring

I. Warranty cover:

MeisterWerke Schulte GmbH, Zum Walde 16, 59602 Rüthen-Meiste, warrants, over and beyond statutory rights under § 437 of the German Civil Code (replacement, cancellation of contract, reduction of purchase price and compensation), that the decorative coating on the purchased product will not wear away within the warranty period provided the product is properly used for the purpose for which it is intended, according to the following warranty conditions. Any spot on which the decorative coating has been removed down to the substrate material over an area of at least 1cm² is regarded as having worn away, though signs of wear on the edge area of an individual floor element are excluded from this warranty.

II. Warranty period:

The warranty period is in accordance with the warranty time stated for each individual product and for the concrete type of use described.

III. Warranty conditions:

The flooring must have been fitted in accordance with the terms of sale and with the instructions accompanying the product, especially in accordance with the fitting instructions, in the permitted areas of use.
The material must be checked for any material faults or damage before being fitted. Any load on the flooring that is not the purpose for which the flooring was intended, mechanical damage and failure to comply with the MeisterWerke care instructions for the respective flooring exclude any claim under the warranty.

IV. Reporting a warranty claim:

Any complaint must be made in writing, enclosing the original invoice from the retailer, which serves as a certificate of warranty. If it is not possible to present the original retailer’s invoice, any claim under the warranty is excluded. Following receipt of the claim, MeisterWerke must notify the customer within four weeks of whether a warranty claim has been acknowledged. If no notification is given within this period, the warranty claim is deemed to have been rejected. During this period, MeisterWerke or a third party employed by them must be granted access to the product which is the subject of the complaint on site in order to investigate whether the claim is justified.

V. Scope of the warranty:

When a warranty claim is acknowledged, MeisterWerke will repair the worn down floor element or alternatively provide replacement material of the same quality – if at all possible from the same range – for the entire contiguous area in which the problem has occurred. The customer can collect the replacement material free of charge from the original sales outlet stated in the original invoice, excluding any further claims over and beyond this, including but not only claims to compensation for removal or fitting of the flooring, or to compensation for consequential damage that has occurred other than in the product supplied itself.

VI. Limitation of warranty:

The warranty period is not extended by a warranty claim. Claims under the warranty expire six months from the date of MeisterWerke’s receipt of the customer‘s written complaint (see IV.), but no earlier than the expiry of the warranty period.

01/2012